Case Study Report: Notifiable Incident Investigation
A company experienced a dangerous notifiable incident. An investigation was to be undertaken, starting with a mindset of restorative, just, and fair culture. This commenced with a safety pause to create a safe space for all affected parties to reflect on safety performance and identify opportunities to build additional safety capacity within the business.
Creating a Safe Space
By establishing a safe space, we enabled all parties to actively participate in the investigation. This approach facilitated open dialogue, provided a clear pathway forward, and introduced new safety enhancements to improve the organisation’s safety capacity.
Collaborative Workshop
We conducted a workshop that included representation from contractors, clients, and owners. This collaborative setting allowed all affected parties to reflect on their roles in enhancing the project’s safety capacity.
Key Deliverables and Results
Comprehensive Safety Investigation: A detailed safety investigation was conducted, reviewed collaboratively with key stakeholders, and provided to the regulator.
Regulatory Compliance: The event report satisfied internal processes, client requirements, and regulatory needs, ensuring no further action was necessary from any party.
Strengthened Client Relationship: The successful resolution of the incident and proactive safety enhancements strengthened the relationship with the client, enabling the company to continue winning work for this important client.
Conclusion
Marsh Safety Solutions’ approach to creating a restorative, just, and fair culture during safety investigations will not only address immediate concerns but also build additional safety capacity within the organisation. Our collaborative appoach and commitment to continuous improvement will enhance long-term client trust and ongoing project success.
